Hosting and Training Subscriptions

Getting up and running with PowerBase involves a number of steps. Our product options are designed to give you a set of services that meet your needs.

PowerBase comes with two subscriptions: the Hosting Subscription and the Technical Support and Training Subscription. Your Hosting Subscription is required and commences when your organization starts on PowerBase and renews annually.

A Technical Services and Training Subscription is a mixture of training, support help and consulting that helps your organization succeed with PowerBase.  We have real live experts with organizing and technology experience standing by to answer your questions, plan your database use, and train your staff.  Depending on your support subscription, we will provide up to three initial training sessions for your staff.

You will need to pick

  • a Hosting Subscription (This service is where we provide your organization with a PowerBase online database, email sending services and credit card processing. On top of that, we back it up and upgrade the software as needed)
  • a Technical Services and Training Subscription (This service is a mixture of training, support help and consulting that helps your organization succeed with PowerBase)

To simplify your evaluation, we’ve summarized the pricing in a table below. If you are interested in more information, complete the form on this pageOur prices cover about one-third of the actual cost of providing this service. We seek other funding to make up the difference between what we charge community organizations and our actual costs.

We may have to change these offerings from time to time. If we do, we’ll do it after your current service period has ended.

Hosting Subscriptions

Our Hosting Subscriptions make it easy to get started with a database and ease your mind as we handle the back ups and the software upgrades. PowerBase is primarily based on CiviCRM,  Drupal, and MySQL open source software that has been modified by Progressive Technology Project (PTP) to support organizing and advocacy.

As part of the hosting subscription, we upgrade your software automatically when new features are added to CiviCRM.  When Progressive Technology Project adds features to PowerBase, we also upgrade your software with the new features. You benefit from a world full of developers without additional direct investment.

We’ll help you pick the correct sized hosting package. If you have legacy data, we can convert your old data into PowerBase so you can get started quickly on your new database.

PTP installs PowerBase on PTP-owned and managed computers in secure co-location data centers in multiple locations around North America.  Our Hosting levels are designed to give large and small organizations responsive service at an appropriate price.

Up to 10,000 contacts $1200/year
Up to 30,000 contacts $1500/year
Up to 300,000 contacts $2000/year
More than 300,000 contacts Contact us

Support Subscriptions

PTP has its origins supporting community organizing and we’ve received some initial grants to launch this program particularly for community organizing.  These grants are winding down, so we encourage community organizing groups to participate at the highest level they can afford, because your investment helps us help the movement as a whole.  PTP is committed to providing knowledgeable and efficient services to all PowerBase users no matter what Technical Support they may have.

Partnership Level Unlimited support for one year and three free introductory trainings for staff $2950/year
Basic Level Twelve 30 minute support sessions for six months and two free introductory trainings for staff $500/6 months
Per Incident Level Pay per support hour and one free introductory training for staff $125/hour

 

 

 

 

 

Detailed Description of Subscriptions

Hosting Subscription Includes

Top Level

Medium Level

Basic Level

Option
3

Option
2

Option
1

Private MySQL database for each subscriber

Yes

Yes

Yes

Private MySQL Server Instance

Yes

No

No

CiviCRM version upgrades

Yes

Yes

Yes

PowerBase feature upgrades

Yes

Yes

Yes

Daily Backup

Yes

Yes

Yes

Fixes for CiviCRM bugs (report via PTP Support)

Yes

Yes

Yes

Ability to make request new features from PTP

Yes

Yes

No

Maximum Number of Contacts in the Database *

200,000

30,000

10,000

Maximum Sites on Virtual Server (4 GB of RAM)

1

4

12

Third-party modules or CiviCRM customizations **

Yes

Yes

No

One Drupal theme that mimics your website, so that petitions, events and contributions can be incorporated into your website’s look.

Yes

Yes

Yes

Email sending services: including bounce handling, open and click thru rates, CAN-SPAM compliant unsubscribe services, and auto-filing of email correspondent by contact.

Yes

Yes

Yes

One online organization-specific staff training, up to 1.5 hours, to help your organization get started in using PowerBase

Yes

Yes

Yes

Initial setup of users

Yes

Yes

Yes

Mapping enabled and all your valid addresses geocoded

Yes

Yes

Yes

Support configuring Authorize.net as a payment processor

Yes

Yes

Yes

Setup Fee (waived for Partner Level Technical Support and Training Subscriptions. See page 2)

$375

$375

$375

Term – Renews annually

Yes

Yes

Yes

Annual Price

$2000

$1500

$1200

*Contact PTP for additional options for larger databases
**Generally PTP doesn’t do a customization that don’t go out to all sites, however, individual sites may arrange and pay for customizations of their site and those customizations will be supported via a git repository, which we can further explain if you are interested.

Technical Support and Training Subscription

We offer three levels of support options: Partner Level (Option A) and Basic Level (Option B) or Pay per Incident.  Depending on the type of organization that you are part of, PTP may require that you maintain the Partner Level Technical and Support Subscriptions when you sign on. Other groups may have an option to change levels. .  The levels are set up to accommodate different budget and use cases.

PTP has its origins supporting community organizing and we’ve received some initial grants to launch this program particularly for community organizing.  These grants are winding down, so we encourage community organizing groups to participate at the highest level they can afford, because your investment helps us help the movement as a whole.  PTP is committed to providing knowledgeable and efficient services to all PowerBase users no matter what Hosting or Technical Support and Training subscriptions they may have.

Partner Level

We think the “Technical Support and Training Partner Level “(Option A) is the best value. With this subscription you can be confident that your staff will have the support and training it needs to use PowerBase to build your organization and achieve your goals.

Partner Level gives you full access to folks you can count on, PTP’s PowerBase team, at a predictable budget level that you can plan for.  We’re not a “geek squad” that has no idea of what your work is; we’re your organizing partners. Some special features of the Partner Level are:

·         Extra Hands Consulting

We recognize that there are times that community organizations don’t have needed technical expertise at hand and that this obstructs the work.  PTP’s experts are ready to jump in to help you sort out your technical challenges, be they simple campaign or fundraising data issues or complex strategic planning.

·         Unmetered Training and Support

·         Large Discounts on In Person Trainings

·         PowerBase Leadership Circle

We like to think of the PowerBase Leadership Circle as a mutual commitment to improve the art and practice of getting things done with technology.  Our movement will benefit from continually investing in our mutual infrastructure needs and PTP needs you to join us to define your needs. We can help you see what else can be done with the PowerBase platform.

Basic Level

For organizations that just can’t commit the funds to participate at the Partner Level, we have a limited package of support and training offering that allow you to use our training and support services at a 40% -50% discount off the Per Incident prices. There is a limit to the amount of services that you can use that we track through a system of credits. These credits expire after six months because we want you to use them.  If they are consumed in less than six months, a new agreement is required. Conversely, they are not designed to be carried over if they are not used. Having a Basic Level agreement means that we won’t have to invoice you each time one of your staff contacts us with a question or wants to attend a training session.

Per Incident Charges

You have the option of not selecting a technical support and training subscription.  We’ll have to bill you on a per incident basis, of course.  There are some services that we only provide to subscribers, and you can see them in the table below.

PTP maintains an active documentation and training regimen and provides a wide variety of other training opportunities. All PowerBase hosting clients have access to PTP training screencasts, our community-organizing-focused community of practice web site which we call the Power On Network, and one initial online training session for the organization’s staff.

 

Technical Support and Training Subscription
(TS&TS)

Partner Level

Basic Level (includes 25 credits for six months)

Per Incident Charges

Option
A

Option
B

Option
C

Extra hands:
PTP Consulting staff is available for up to 4 hours per month of consulting and configuration services: including workflow analysis, system optimization, planning for strategic use of technology and additional data conversion.

No Charge

4 Credits an hour

$125 per hour

PowerBase Leadership Circle:
Participate in planning PowerBase’s future direction and new features

Member

By Application

Not Available

Initial Set up Fee

No Charge

$375

$375

Data Conversion Services.
PTP will make a fixed bid to convert your data.

$100 per hour

$100 per hour

$125 per hour

No Charge Online organization-specific training sessions during first year of hosting.

3

2

1

Support questions and training questions answered via email or phone

No Charge

2 Credits per half hour or portion thereof

$60 per half hour or portion thereof

Online PB webinars: new topic each month

No Charge

1 Credit

$35 per person

New Staff Orientation Online Group Training in Spanish or English

No Charge

1 Credit

$35 per person

Online Tech Camp webinars

No Charge

1 Credit

$35 per person

Face to Face Training Tuition
$300 for 1 person,
$450 for two,
$600 for 3 or more

50% discount

10% discount

Full Price

Training Tutorial screencasts

No Charge

No Charge

No Charge

Power On Network access:
A private web site with a knowledge base and training materials for community organizers

No Charge

No Charge

No Charge

Term

Annual; Renews annually

Expires after 6 months; may be renewed.

N/A

Cost

$2950

$500

Charges are per incident

 

Pricing Examples

 

Hosting and Technical Support and Training Pricing Examples

First Year*

Second Year

Option 1 – Basic Level Hosting Subscription
with a TS&TS Partner Level Subscription (Option A)

$4,150

$4,150

with 2 six-month TS&TS Basic Level subscriptions (Option B) (for one year of coverage)

$2,575

$2,200

with 1 TS&TS Basic Level subscription (Option B)

$2,075

$1,700

with Per Incident support (Option C)

$1,575

$1,200

Option 2 – Medium Level Hosting Subscription
with a TS&TS Partner Level Subscription (Option A)

$4,450

$4,450

with 2 six-month subscriptions of TS&TS Basic Level subscriptions (Option B) (for one year of coverage)

$2,875

$2,500

with a TS&TS Basic Level subscription (Option B)

$2,375

$2,000

with Per Incident support (Option C)

$1,875

$1,500

Option 3 – Top Level Hosting Subscription
with a TS&TS Partner Level Subscription (Option A)

$4,950

$4,950

with 2 six-month subscriptions of TS&TS Basic Level subscriptions (Option B) (for one year of coverage)

$3,375

$3,000

with a TS&TS Basic Level subscription (Option B)

$2,875

$2,500

with Per Incident support (Option C)

$2,375

$2,000

* Setup Fee included on all except TS&TS Partner Level.

Tools for Community Change